1. Introduction
COCOROAM (“we”, “our”, “us”) operates the website cocoroam.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our eSIM products.
2. Information We Collect
Information you provide
- Account information: email address and password when you create an account.
- Payment information: processed securely by Stripe. We do not store your full card details.
- Order information: the eSIM plans you purchase, order history, and activation status.
Information collected automatically
- Device information: browser type, operating system, and device model (used for eSIM compatibility checks).
- Usage data: pages visited, time spent, and interactions with the site.
- Cookies: we use essential cookies for authentication and optional analytics cookies.
3. How We Use Your Information
- To process and fulfil your eSIM orders.
- To send order confirmations and installation instructions via email.
- To provide customer support.
- To improve our website and services.
- To detect and prevent fraud.
4. Sharing Your Information
We share your information only with:
- eSIM providers: to activate your eSIM plan (order details only).
- Stripe: to process payments securely.
- Email services: to send transactional emails (order confirmations, installation guides).
We do not sell your personal information to third parties.
5. Data Retention
We retain your account and order data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Opt out of marketing communications.
- Request a copy of your data in a portable format.
7. Security
We use industry-standard security measures including HTTPS encryption, secure payment processing via Stripe, and access controls to protect your information. However, no method of transmission over the internet is 100% secure.
8. Cookies
We use essential cookies for authentication and session management. We may also use analytics cookies to understand how visitors use our site. You can control cookie preferences in your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
10. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us at [email protected].